Effective Date: November 1, 2025

Jump to: Terms and Conditions | Service Level Agreement (SLA)

Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the services, tools, and platform provided by My Broker Cloud, LLC (“My Broker Cloud,” “we,” “our,” or “us”).
By using the Platform, you agree to these Terms. If you do not agree, you must discontinue use.

1. Definitions

  • Platform: My Broker Cloud’s software-as-a-service environment, including web applications, APIs, and mobile interfaces.
  • Services: All features, functions, and tools available through the Platform, including transaction management, dashboards, client portals, notifications, and analytics.
  • User: Any individual, broker, agent, or entity using the Platform.
  • Client Data: Any information, documents, or materials entered or uploaded by a User relating to clients, listings, or transactions.
  • Content: Any data, text, or materials available on or transmitted through the Platform.

2. Use of Services

Users must be at least 18 years old or have legal capacity to enter binding agreements.
Users must provide accurate information, maintain updated profiles, and safeguard account credentials.
You may not upload malicious software, attempt unauthorized access, or interfere with system operation.
Use of the Platform must comply with all applicable laws and regulations.

We reserve the right to suspend or terminate access for misuse, security risks, or non-compliance.

3. Subscriptions and Payments

Certain features require a paid subscription. Pricing is published on the Platform and may change with notice.
Payments are non-refundable except as stated in an applicable refund policy or required by law.
Users may cancel subscriptions through account settings, effective at the end of the billing cycle.
Failed or disputed payments may result in suspended access.

4. Features, Tools, and AI Capabilities

Dashboards and reports vary by user role. My Broker Cloud does not guarantee the accuracy of user-submitted or external data. Users are responsible for legal and regulatory compliance when managing transactions.

Certain features use artificial intelligence (AI) or automation to assist with compliance reviews, task management, and document analysis.
AI tools operate entirely within My Broker Cloud’s environment and do not train external models or transmit Client Data outside the Platform.
AI-generated outputs are for informational and efficiency purposes only and do not replace broker, legal, or compliance review. Users remain responsible for verifying AI-assisted results.

5. Data Ownership and Privacy

All Client Data entered into the Platform remains your exclusive property.
My Broker Cloud acts solely as a data processor and custodian on your behalf.

We will never sell, license, or use your or your clients’ data for marketing, lead generation, or advertising purposes.

Access to Client Data is limited to authorized personnel only for:

  • technical support and maintenance;
  • data backup and security;
  • fulfilling legal obligations or valid regulatory requests.

Use of the Platform is also governed by our Privacy Policy, which forms part of these Terms.

6. Data Security and Incident Response

We maintain administrative, technical, and physical safeguards to protect information against unauthorized access, alteration, or destruction. These include encryption in transit and at rest, access logging, role-based permissions, and periodic security reviews.

If a data breach occurs, we will notify affected customers and regulators as required by law and cooperate with forensic investigators and our cyber-liability insurer.

7. Intellectual Property

All software, design, content, and documentation on the Platform belong to My Broker Cloud or its licensors.
Users may not copy, modify, reverse-engineer, or distribute the Platform without written authorization.
Users uploading content must own the rights to that content and are responsible for any third-party claims.

8. Compliance and User Responsibilities

Users must use the Platform in accordance with all real-estate and privacy laws.
You are responsible for obtaining necessary client consents before uploading personal information and for maintaining records as required by state and regulatory bodies.

9. Service Level Agreement

Service performance and uptime standards are outlined in the Service Level Agreement below and incorporated by reference into these Terms.

10. Limitation of Liability

To the maximum extent permitted by law:

  • My Broker Cloud’s total liability for any claim shall not exceed the total fees paid by you during the twelve (12) months preceding the event.
  • We are not liable for indirect, incidental, special, punitive, or consequential damages, including lost profits or data.
  • We are not responsible for failures caused by third-party systems, Internet outages, cyber-attacks, or events beyond our control.

These limitations mirror our Technology Errors & Omissions and Cyber Liability insurance coverage.

11. Force Majeure

We are not liable for delays or failures resulting from events outside our reasonable control, including acts of God, natural disasters, cyber-warfare, power outages, labor disputes, government actions, pandemics, or sanctions.

12. Termination

Users may terminate accounts at any time. My Broker Cloud may terminate accounts for violation of these Terms or non-payment.
Upon termination, Users may request data export within 30 days; certain records may be retained as required by law or for legitimate business purposes.

Sections on ownership, confidentiality, limitation of liability, and governing law survive termination.

13. Sanctions and Legal Compliance

You agree not to use the Platform in violation of U.S. export controls or economic sanctions.
My Broker Cloud does not offer services to persons or entities located in jurisdictions subject to U.S. trade restrictions.

14. Governing Law

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles.
All disputes shall be resolved exclusively in the state or federal courts of Maricopa County, Arizona.

15. Updates to Terms

We may revise these Terms from time to time. The Effective Date above reflects the latest version.
Continued use of the Platform after updates constitutes acceptance of the new Terms.

16. Contact

Email: contact@mybrokercloud.com

Service Level Agreement (SLA)

This SLA outlines availability, performance, and support expectations. It is non-binding unless incorporated into a signed enterprise agreement.

1. Definitions

  • Platform: My Broker Cloud’s software-as-a-service tools.
  • Scheduled Maintenance: Pre-announced downtime for updates or security patches.
  • Unscheduled Downtime: Unplanned service interruptions outside scheduled windows.
  • Business Hours: Mon – Fri, 8:00 a.m. to 6:00 p.m. MST.
  • Client Data: Information submitted or processed by the Client.
  • Uptime Objective: Target service availability set by My Broker Cloud.

2. Service Availability

My Broker Cloud aims for 99.9% monthly uptime, excluding maintenance, force majeure, and third-party failures. This is a goal, not a guarantee. Contractual SLAs may be negotiated separately.

3. Monitoring and Reporting

System performance is monitored continuously. Enterprise Clients may request uptime reports or audit summaries.

4. Support Services

Support Hours: Mon – Fri, 8:00 a.m. to 6:00 p.m. MST

Priority Description Target Response Time
P1 (Critical) Platform unavailable or core function failure within 2 business hours
P2 (Major) Function degraded or key feature impaired within 4 business hours
P3 (General) General questions or minor issues within 1 business day

5. Maintenance

Scheduled maintenance will be announced at least 24 hours in advance. Emergency maintenance may occur without notice to protect system security.

6. Backup and Recovery

Data is backed up regularly with a target Recovery Point Objective (RPO) and Recovery Time Objective (RTO) of 24 hours. These are performance goals, not guarantees.

7. Data Security

The Provider implements encryption, access controls, and audit logging. Clients are responsible for managing internal user permissions and complying with local data-protection laws.

8. Client Responsibilities

Clients must maintain accurate account information, protect login credentials, designate support contacts, and report issues promptly. Misuse or abuse may result in suspension.

9. Exclusions

This SLA does not cover events outside our control, including Internet connectivity issues, client-side misconfigurations, or use of beta features.

10. Term and Modifications

This SLA remains effective until superseded. Revisions will be communicated via the Platform. Continued use after notice constitutes acceptance.

11. Contact

Email: support@mybrokercloud.com