My Broker Cloud – Legal Policies
Effective Date: July 1, 2025
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Terms and Conditions |
Service Level Agreement (SLA)
Terms and Conditions
These Terms and Conditions govern your access to and use of the services, tools, and platform provided by My Broker Cloud. By using the platform, you agree to these terms. If you do not agree, you must discontinue use.
1. Definitions
Platform: My Broker Cloud, including web applications, mobile apps, APIs, and services.
Services: Platform features including property management, dashboards, transaction logs, and notifications.
User: Any individual, broker, agent, or entity using the platform.
Content: Any data, materials, or information available on or transmitted through the platform.
2. Use of Services
Users must be at least 18 years old or have legal capacity to enter into binding agreements. Users must provide accurate information, maintain updated profiles, and protect account credentials. Users may not upload malicious software, attempt unauthorized access, or interfere with platform operation. The platform must be used only for lawful purposes.
3. Subscriptions and Payments
Some features require a paid subscription. Pricing is published on the platform and may change. Payments are non-refundable unless otherwise stated in the cancellation or refund policy. Users may cancel subscriptions through account settings. Cancellation takes effect at the end of the billing cycle. Failed payments may result in suspended access.
4. Features and Tools
Dashboards and reports are user-role specific. My Broker Cloud does not guarantee accuracy of user-submitted or external data. Users are responsible for legal compliance when managing transactions. Users control notification preferences. Uploaded documents must not violate intellectual property or privacy laws. Certain features may use AI or machine learning and are provided for informational purposes only. These features do not replace broker or legal review.
5. Data and Privacy
Use of the platform is governed by the Privacy Policy. Users retain ownership of uploaded data and grant My Broker Cloud a limited license to process data for platform functionality. The platform may integrate with third-party services. Use of such integrations is subject to those providers’ terms. California residents may have additional rights under applicable law and may contact privacy@mybrokercloud.com to exercise those rights.
6. Intellectual Property
My Broker Cloud owns all software, features, and content. Users may not copy, modify, reverse engineer, or distribute the platform. Users uploading content must have the legal rights to do so and assume responsibility for any third-party claims.
7. Service Level Agreement
Service performance and support standards are outlined in the Service Level Agreement below. Custom SLAs may be negotiated separately.
8. Limitation of Liability
My Broker Cloud is not liable for indirect, incidental, or consequential damages; third-party service interruptions; or losses resulting from user error or misuse.
9. Termination
Users may terminate accounts at any time. My Broker Cloud may retain data as required by law. Access may be revoked for violations or abuse.
10. Governing Law
These terms are governed by the laws of the State of Arizona. All disputes shall be resolved in the state or federal courts of Maricopa County, Arizona.
11. Updates to Terms
We may revise these terms with notice. Continued use of the platform after updates constitutes acceptance.
12. Contact
Email: contact@mybrokercloud.com
Service Level Agreement (SLA)
This SLA outlines the expectations for availability, performance, and support. It is non-binding unless incorporated into a signed agreement.
1. Definitions
Platform: My Broker Cloud’s software-as-a-service tools.
Scheduled Maintenance: Pre-announced downtime.
Unscheduled Downtime: Unplanned service interruptions.
Business Hours: Mon–Fri, 8:00 a.m. to 6:00 p.m. MST.
Client Data: Data submitted or processed by the Client.
Uptime Objective: Target availability set by the Provider.
2. Service Availability
My Broker Cloud aims to maintain 99.9% monthly uptime, excluding maintenance, force majeure, and third-party outages. This is a goal, not a guarantee. Clients requiring a contractual SLA must request it in writing.
3. Monitoring and Reporting
The Provider monitors system performance and may share reports with enterprise Clients upon request.
4. Support Services
Support Hours: Mon–Fri, 8:00 a.m. to 6:00 p.m. MST
- P1 (Critical): Response within 2 business hours
- P2 (Major): Response within 4 business hours
- P3 (General): Response within 1 business day
5. Maintenance
Scheduled maintenance will be announced 24 hours in advance. Emergency maintenance may occur as needed to protect the system.
6. Backup and Recovery
Data is backed up regularly with a targeted RPO and RTO of 24 hours. These are performance objectives, not guarantees.
7. Data Security
The Provider implements encryption, access control, and audit practices. Clients are responsible for internal user permissions and compliance with local data laws.
8. Client Responsibilities
Clients must protect account access, designate contacts, and report issues promptly. Misuse or abuse may result in suspension.
9. Exclusions
This SLA does not cover events outside the Provider’s control, third-party failures, internet connectivity issues, client-side misconfiguration, or use of beta features.
10. Term and Modifications
This SLA remains in effect unless superseded. Revisions will be communicated. Use of the platform after notice constitutes acceptance.
11. Contact
Email: contact@mybrokercloud.com